I think It’s JetPack’s Image Accelerator

Update: Automattic’s support team have resolved my issue. Thanks to them for patience and diligence.

The support staff at Automattic didn’t believe me when I told them that the September 8th update of JetPack broke something on my website. This morning I noticed that most of the images in my blog post were not displaying. I followed the troubleshooting tips recommended by Automattic. When I disable JetPack, as I have done now, all my images load. When I enable JetPack but leave all other plugins disabled, none of my images load.

I will leave this post on my website so that the staff at Authomattic can see that clearly images load and display from my server when JetPack is disabled. I think there is an issue with communication between the JetPack Image Accelerator software on my host and the WordPress.com servers. It seems live support is not an option even if I am paying for the service.

Links to the most recent posts from the last month for testing purposes.

Two JetPack updates in the same week? Why? What went wrong? Did you rush to fix it and broke something else?

Tech support suggested that I may have deleted items from my media library. All images remain as they were when I uploaded them to the server.

I’ve left JetPack and all other plug-ins enabled but disabled the JetPack Image Accelerator.


Before installing JetPack.

Screen Shot 2021-09-16 at 07.29.26 AM

JetPack is installed. All remaining plugins are enabled.

Screen Shot 2021-09-16 at 07.30.53 AM

Enabling the JetPack Image Accelerator.

Screen Shot 2021-09-16 at 07.43.39 AM

Website images don’t load when JetPack Image Accelerator is enabled.

Screen Shot 2021-09-16 at 07.43.35 AM

Remove JetPack completely. All other plugins remain enabled.

Screen Shot 2021-09-16 at 07.46.16 AM

Website images load with JetPack completely removed.

Screen Shot 2021-09-16 at 07.50.57 AM

Re-install JetPack and disable all other plug-ins.

Screen Shot 2021-09-16 at 07.54.14 AM

JetPack Image Accelerator is disabled.

Screen Shot 2021-09-16 at 07.54.48 AM

Website images load.

Screen Shot 2021-09-16 at 07.55.04 AM

Enable JetPack Image Accelerator.

Screen Shot 2021-09-16 at 07.55.27 AM

Website images do not load.

Screen Shot 2021-09-16 at 07.55.44 AM

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