If you want to create a product that will delight your customers first
understand the mental models they already have. Then, leverage those
models to surprise and delight them.Chris Lema
The single most important skill you can develop is clarity in your communication.
When you decide to put your words down – to get them out of your head – you’re making an effort to take the mess inside and turn it into something neater on the outside. Something people can understand.
This is the skill that every single person out there needs – the need to learn to be more clear in their communication. Writing regularly helps.Chris Lema
That's why my blog is an "inchoate stream".