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Chris Lema

General

mental models

If you want to create a product that will delight your customers first understand the mental models they already have. Then, leverage those models to surprise and delight them.Chris Lema…

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General

Clarity

The single most important skill you can develop is clarity in your communication. When you decide to put your words down – to get them out of your head – you’re making an effort to take the mess inside and turn it into something neater on the outside. Something people can understand. This is the skill that every single person out there needs – the need to learn to be more clear in their communication. Writing regularly helps.Chris Lema That's…

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